SUPPORT
We understand that implementing new software can be challenging, but our support team is here to help you every step of the way. Whether you have questions about the software or need assistance with any aspect of the implementation process, we're always here to help.
SELF-HELP
With PrintFactory, you have access to a fully digital ecosystem that provides you with all the necessary tools to help yourself.
The platform is designed to be user-friendly and easily navigable, enabling you to quickly find the resources you need to solve problems and complete tasks. You can access support via the PrintFactory app or inside any of our Desktop App Tools
You can benefit from the extensive features, including online tutorials, support videos, eLearning, and self-service options for common issues.
By offering you the necessary resources to help yourself, PrintFactory is able to provide you with efficient and effective support while empowering you to take control of your experiences.
DEALER CHANNEL
With a global network of distributors, PrintFactory provides software and support to customers worldwide, helping them to improve their printing operations and stay ahead of the competition.
If you need support, you can contact your local PrintFactory Dealer who performed your installation and is familiar with your configuration.
DIRECT SUPPORT
At PrintFactory, we believe that you deserve unrivalled support when using our software.
That’s why we have many ways for you to access support including live chat, log a support ticket, phone and email. Because we know that having access to a dedicated global support team can make a big difference in the success of a software implementation.
Our team is available to provide you with sales and technical guidance to support you in the smooth implementation of PrintFactory with minimal disruption.